David Bowen, Ph.D.
- Organizational behavior issues in service firms
- Cross-cultural issues in service delivery
- Managing the customer’s role in service delivery
- Strategic human resource management
- Effectiveness of human resource management staffs
- International human resource management practices
Dr. Bowen is The G. Robert & Katherine Herberger Chair in Global Management at Thunderbird School of Global Management, in Glendale, Arizona. He also twice served as Thunderbird’s Chief Academic Officer (2001-2005 and 2010-Spring 2012). He has previously been on the faculty at Arizona State University (West campus), where he also served as the Director of Faculty Development, and at the University of Southern California. David, who has been at Thunderbird since 1997, is a Professor of Management in the organizational behavior area and teaches leadership, organizational culture and national culture, change management, and strategic human resource management in the full-time MBA program and Executive Education programs.
His research has focused on how organizational behavior/human resource management (HRM) issues influence employee and customer satisfaction; the linkage between HRM practices and organizational performance; and managers’ global mindset. For example, he has published Winning the Service Game (Harvard Business School Press); the “Four Seasons Goes to Paris” HBS case; several articles in Sloan Management Review; and many scholarly articles in top-tier academic journals. In 2008, The American Marketing Association’s Services Marketing Interest Group honored David with its “Christopher Lovelock Career Contributions to the Services Discipline Award.” His article, “Understanding HRM-Firm Performance Linkages” (Academy of Management Review) was honored at the 2005 National Academy of Management meeting as the “best article of the year” published on HRM. In 2008, his article, “The Management of Organizational Justice” was selected as article of the year in Academy of Management Perspectives. He co-authored, “Making It Overseas”, an overview of global mindset, in Harvard Business Review in 2010.
In 2012, the Academy of Management Perspectives assessed the impact of 384 of the 550 most highly cited management scholars in the past three decades. Dr. Bowen ranked No. 128 on the number of citations and No. 58 on the number of Google pages on domains other than “.edu.” David received his Ph.D. in Business Administration (1983) and his MBA (1977) from Michigan State University. His B.A. (1973) is from Alma College.