David Bowen, Ph.D.
Dr. Bowen is The G. Robert & Katherine Herberger Chair in Global Management at Thunderbird School of Global Management, Arizona State University, in Glendale, Arizona. He also is an Affiliated Faculty of the Center for Services Leadership (CSL), W.P. Carey School of Business, ASU.
David twice served as Thunderbird’s Chief Academic Officer, 2001-2005 and 2010-2011. He has previously been on the faculty at Arizona State University (West campus), where he also served as the Director of Faculty Development, and at the University of Southern California.
David teaches leadership, change management, and managing people from a global perspective in Thunderbird’s degreed Masters’ programs, as well as in Executive Education programs. He has often taught managing service organization culture in CSL’s Services Leadership Institute executive program.
His research has focused on how organizational behavior/human resource management (HRM) issues influence employee and customer satisfaction; the linkage between HRM practices and organizational performance; and Global Mindset. For example, he has published Winning the Service Game, Harvard Business School Press; the “Four Seasons Goes to Paris” HBS case; articles on employee empowerment in Sloan Management Review; and many scholarly articles in top-tier scholarly journals, e.g. Academy of Management Review, Journal of Applied Psychology, and Journal of Service Research. In 2008, The American Marketing Association’s Services Marketing Interest Group honored David with its “Christopher Lovelock Career Contributions to the Services Discipline Award”. His 2004 article, “Understanding HRM-Firm Performance Linkages”, Academy of Management Review, was selected as Best Article published on HRM by the National Academy of Management; that same article was later honored as the Academy of Management Review “Decade Award Winner” in 2014. His 2007 article, “The Management of Organizational Justice”, Academy of Management Perspectives, was selected as Article of the Year. He won the 2014 Article of the Year in Journal of Service Research.
In 2012, the Academy of Management Perspectives assessed the impact of 384 of the 550 most highly cited management scholars in the past three decades. Dr. Bowen ranked No. 128 on the number of citations and No. 58 on the number of Google pages on domains other than “.edu”.
David received his Ph.D. in Business Administration (1983) and his MBA (1977) from Michigan State University. His B.A. (1973) is from Alma College, Alma, Michigan, and last year was invited to join Alma College’s Board of Trustees.