Operations Management

Provides a strategic perspective on value chains that create and deliver goods and services to customers. Introduces principles and tools related to the design, measurement, improvement, and sustainability of processes. Course topics explore the role of market segment choices and operating priorities as they influence decisions about process flows, supply chain design, process architecture, customer service, waste reduction, quality, responsiveness, and social responsibility.

Course Number: 
GM-8319
Credit Hours: 
1.50