Maybe Disney has just spoiled me. All I know is that from the moment I make my reservation with Disney to the moment I step off their ship, I am treated like royalty. As I was walking off the [Norwegian] ship this morning,the last thing I heard was a man scream at the top of his lungs, “I will NEVER sail this cruise line EVER again.” I was not surprised when the woman at Guest Services yelled equally as loud back, “Good, I hope you never do!” I think it is fair to say that exchange would have NEVER have happened on a Disney ship. — Nickelodeon Norwegian Cruise passenger
By Rodrigo Quezada, Munish Jhavri, Stephanie Snyder, Nick Ford, Lauren Sanne and Riley Roberts
The family cruise line industry is not an easy one in which to stay afloat, especially the niche market of family cruises. Competition is stiff, as cruise lines are realizing more and more that partnering with a well-known brand and creating a theme cruise can be a great way to capture a specific market, particularly themes that cater to children and families. There has been a recent surge in the introduction of such cruises, including a partnership between Norwegian Cruise Lines and Nickelodeon, mentioned above, DreamWorks and Royal Caribbean, and others. However, as the quote above shows, much can go wrong when expanding into unknown markets if a company loses sight of its key strategic advantages.