McDonald's

  • mcdonaldsBy Shawn Duncan, Srikant Akula, Zarmineh Rab, Roman Yasinsky, Isabella Delboni and Philippe Richard

    McDonalds is the world’s biggest food service retailer serving more than 60 million customers each day in over 30,000 retail locations in 118 countries. McDonalds is growing at an annual rate of 3-8% worldwide. Annual revenues are in excess $24 B with a net income of $4.9 B. Earnings per share $4.59 with a dividend yield at nearly 3%. McDonalds has over 385,000 employees in its various stores around the world.

    In early 2002, after posting a fist quarterly loss McDonalds began a major restructuring of its operations. Over 700 restaurants worldwide were closed and many employees were laid off. McDonalds exited from several countries where brand had a negative perception.

  • McDonald's strategy in IndiaBy Alick Gordon, Arvind Deshmukh, Deviki Gupta, Sam Hung and Chul Won Baek

    Like many young men his age, Rohan was a bit nervous about his first date with Neha. They had been friends for many years, but this was the first time they had been out on their own together. After ordering their food, the waitress responded with the ubiquitous question, “Would you like fries with that?” “Yes please,” responded Rohan before paying and carrying his and Neha’s trays of food back to their table.

    Unlike in the United States, where most young adults would never think of going on a date to McDonald’s, in India it is a widely accepted and welcomed destination. McDonald’s India has carved a niche for itself in an increasingly competitive Indian fast food market by adapting itself in ways uncommon for the company in other parts of the globe. Through the company’s focus on teenagers and young adults as well as a highly specialized menu, McDonald’s has found success in India when many people said it could not be done.