Assistant Director of Enrollment Management

Assistant Director of Enrollment Management

The Assistant Director of Enrollment Management is responsible for yielding activities for Thunderbird’s top ranked global management and global affairs degree programs. The key outcomes for this position are to enroll diverse, high quality, globally-minded students in all degree programs, while also supporting the degree programs in meeting their enrollment targets through yielding activities. The individual will primarily be working with admitted candidates – connecting them with appropriate constituencies within the Thunderbird community, advising incoming candidates in regards to financing their education, immigration policy, and curriculum. The Assistant Director of Enrollment Management will be able to represent the admissions office at times when the other admissions management is unavailable both to prospective students and regarding internal matters.

Primary duties & responsibilities

  • The primary responsibility of the Assistant Director is to support the Associate Director of Admissions in all tasks related to yielding admitted candidates into the various degree programs.
  • Working with staff of each academic area to provide timely and accurate updates of anticipated enrollment
  • Interviewing of candidates for degree programs and assisting in managing the interview process.
  • Advising admitted student on matters regarding the immigration policy. It is expected that this individual would represent Thunderbird as a DSO (Designated School Official) with the Department of Homeland Security.
  • Preparing admitted international students for their interviews with consulates and embassies. Making sure that the incoming student has the appropriate background knowledge to be prepared for the interview process.
  • Assist in the appropriate paperwork and processing of I-20 documentation as part of the immigration process.
  • Advising admitted students on matters regarding financial aid, both for domestic and international candidates.
  • Use Admissions Communication Plan created during the admissions review to start communication with appropriate members of the Thunderbird community.
  • Meet with each admitted student immediately after their admissions offer has been made official (in person, via phone, or web-meetings) to review any and all questions related to any questions the incoming student may have.
  • Attend occasional events on and off campus for recruiting purposes such as Graduate School Fairs, Expositions, Conferences, and University Outreach events.
  • Must be able to travel on occasion both domestically and internationally.
  • Participate in conversion activities throughout the recruitment and admissions process (online chats, webinars, student blogs, profiles, targeted pushes, preview weekends, etc.) Will be primary host of some of these events.
  • Initiate and maintain productive working relationships with alumni and other Thunderbird departments influential to student recruitment and admissions. These other areas include admissions, marketing, and the degree granting units.
  • Maintain good practices of customer relationship management and use of the Sales Force CRM system.
  • Provide “bridge” between Admissions Office and each of the Degree Units, Financial Aid, and Registrar’s offices. Regular attendance in meetings with Financial Aid.
  • Represent admissions area on several internal committees as needed (i.e. Academic Programs and Students Committee, Degree area Operational Effectiveness Committees).
  • Analyze admissions data valuable for creating the best class as well as opportunities for future growth.
  • Other admissions and recruiting activities as seen deemed necessary by the Director of Admissions.

Qualifications & profile

An advanced degree is required, with an MBA or Masters in Education Administration preferred. The successful candidate will possess significant international experience in higher education. Five or more years of quality experience in admissions and, more broadly, “enrollment management,” is preferred. Experience with domestic and international educational credentials is also required.

The successful candidate will have experience in working with multi-cultural teams and working in a highly collaborative setting with groups from across the School. The candidate will possess a deep-seated sensitivity to and interest in people from backgrounds unlike her/his own, possess high ethical and personal standards, be willing and able to travel both domestically and overseas, and believe in the principles that underpin a school dedicated to developing global leaders and global management.

Please send resume to: 
Thunderbird School of Global Management, Human Resources, Ref. #2000
1 Global Place, Glendale, AZ 85306 
or e-mail: EEO/MFDV

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